About

Hi, I'm Will.

I build analytics and data science teams that ship, and I use AI to make them faster.

Most recently, I served as Director of Analytics, Data Science and AI at Spectrum, where my team of 13 supported about 70 product managers across Internet, WiFi and Voice. I also served as the AI ambassador within our product organization, helping bring generative and agentic AI into day-to-day work.

Before Spectrum I spent over 5 years at Charles Schwab, first building enterprise analytics for Digital Product and the Call Center, then directing AI and data science through the TD Ameritrade merger. Earlier I led operations analytics at Discover and ecommerce analytics at Sears.

I started out in education research and a PhD with a statistics cognate still shapes how I work: careful measurement, honest uncertainty, and results people can act on. My strongest skill is translation between data scientists, engineers and executives.

Outside of work I'm at home in Denver with my wife and our son, and most of my free time goes to the three of us.

Experience

2024 – now

Director, Analytics, Data Science & AISpectrum (Charter Communications)

Team of 13 supporting about 70 product managers. AI ambassador within the product organization; ML usage profiles and competitor outage detection, monthly reporting that reaches the CEO.

2020 – 2024

Director, Artificial Intelligence & Data ScienceCharles Schwab

Attrition, LTV, fraud, call propensity and chatbot models with ROI above $10M a year. Journey Analytics, TD Ameritrade merger integration, Customer 360 vendor evaluation.

2018 – 2020

Senior Manager, Enterprise AnalyticsCharles Schwab

Algorithm mapping web URLs to financial transactions. Tableau KPI dashboards for Digital Product and Call Center leaders.

2014 – 2018

Manager, Operations AnalyticsDiscover Financial Services

Analytics for Discover Bank operations: VOC, call center, IVR, compliance, quality and workforce management. Led the escheatment analysis behind more than $100M in annual deposit savings.

2013 – 2014

Manager, Analytics, Ecommerce OperationsSears Holdings

Led the effort to reduce ecommerce order cancellations.

2005 – 2013

Institutional research and assessmentCity Colleges of Chicago, Triton College, Michigan State University, Public Policy Associates

Toolkit

AI and machine learning

Agentic AI
Claude
Gemini
GPT
Llama
LangChain
Hugging Face
Vector search
PyTorch
TensorFlow
scikit-learn
NLP
Speech analytics

Languages and data

Python
SQL
NoSQL
SAS
MongoDB
Cassandra
Kafka
Shell

Platforms

Google Cloud
Vertex AI
AWS
Databricks
Dataiku
Docker
Git

BI and customer data

Tableau
Power BI
Adobe Analytics
Salesforce CDP
Splunk
Alteryx

Education

PhD, Education, cognate in statistics
Michigan State University

MA and BA, Communications
Texas Tech University

Generative AI for Developers
Google Cloud

Publication

Student attitudes toward affirmative action in college admissions and racial diversity before and after Proposition 209